{"id":10182,"date":"2021-03-03T14:55:37","date_gmt":"2021-03-03T14:55:37","guid":{"rendered":"https:\/\/www.vmaker.com\/blog\/?p=10182"},"modified":"2025-07-01T10:51:02","modified_gmt":"2025-07-01T10:51:02","slug":"what-is-buyers-journey-and-how-to-leverage-it-with-videos","status":"publish","type":"post","link":"https:\/\/www.vmaker.com\/blog\/what-is-buyers-journey-and-how-to-leverage-it-with-videos\/","title":{"rendered":"What is buyer\u2019s journey and how to leverage its different stages with videos?"},"content":{"rendered":"\r\n<p>Most of your customers do not buy your products the very first time they visit your website.<\/p>\r\n\r\n\r\n\r\n<p>This is not how you would expect your customers to behave, but sadly this is true. The average amount of time taken between Google search and purchase is <a href=\"https:\/\/www.wordstream.com\/blog\/ws\/2019\/04\/04\/ecommerce-statistics\"><strong>20 days<\/strong><\/a>. During these 20 days, a few of them drop the idea of buying, decide to go for an alternative, or never come back because they never had the intention of buying the product in the first place.<br><br>What about the people who decide to stay in the journey because they want to buy the product online? What do they go through, and what makes them convert?<br><br>In a nutshell, a prospect who finally ends up buying the product goes through a series of steps called buyer\u2019s journey.<br><br>Let\u2019s get into that in detail.<\/p>\r\n\r\n\r\n\r\n<div id=\"head0\" class=\"cta_tab\"><h2>What is buyer\u2019s journey?<\/h2><\/div>\r\n\r\n\r\n\r\n<p>Buyer\u2019s journey is a process that most prospective buyers follow to consider, evaluate and purchase the product or service that fits their needs the best. A few buyers take a short span of time in making the final decision, while a few others can take a considerable amount of time.<br>Either way, a buyer goes through three different stages of buying process.<br><br><strong>Awareness: <\/strong>At this stage, the buyer is aware that there is a problem, and to solve it they need to buy a product or use a service<\/p>\r\n\r\n\r\n\r\n<p><strong>Consideration: <\/strong>In their quest to solve the problem, buyers consider and evaluate different options based on strengths and weaknesses.&nbsp;<\/p>\r\n\r\n\r\n\r\n<p><strong>Decision stage: <\/strong>This is the final stage where the buyer has a clear understanding of the problem, how it can be solved by the product or service of a brand, and they don\u2019t mind putting their money in it.\u00a0<\/p>\r\n\r\n\r\n\r\n<div id=\"head1\" class=\"cta_tab\"><h2>How videos play a role in the buyer\u2019s journey?<\/h2><\/div>\r\n\r\n\r\n\r\n<p>Video marketing is the thing right now. So alienating it from your buyer\u2019s journey can be a big miss for your business. <a href=\"https:\/\/biteable.com\/blog\/video-marketing-statistics\/\"><strong>53%<\/strong><\/a> of the marketers have agreed that marketing videos can help in creating more brand awareness.&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>To talk more about this in detail, we invited Karthik Subramanian, head of marketing at <strong><a href=\"https:\/\/www.picmaker.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Picmaker<\/a><\/strong>. Karthik has close to two decades of experience and has worked with IT giants like Cognizant and Accenture in the past. Recently, his interview series, \u201cHigh on Stories\u201d has been getting a lot of attention on LinkedIn.<br><br>There is an interesting story about how he made his transition to marketing, but for that, we recommend checking out our recorded webinar video.&nbsp;<\/p>\r\n\r\n\r\n\r\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/dWMY_D92fzg\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe>\r\n\r\n\r\n\r\n<p>In the next part of this blog, we will be talking about the points that we discussed in the webinar. This will keep the discussion relevant, and give you a quick walkthrough of what you can expect from the webinar video.<\/p>\r\n\r\n\r\n\r\n<div id=\"head2\" class=\"cta_tab\"><h2>How to differentiate buyer\u2019s journey from marketing funnel<\/h2><\/div>\r\n\r\n\r\n\r\n\r\n<p>A lot of marketers mix up buyer\u2019s journey with the marketing funnel. While they both have similarities, using them interchangeably can make things go wrong.&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>A buyer\u2019s journey is looking at the buying process from the buyers point of view. It means you list down all the activities that your buyers perform, and map out the steps that they follow before taking the final decision of buying the product.<\/p>\r\n\r\n\r\n\r\n<p>A Marketing funnel is a blueprint laid down by a marketer. With a marketing funnel, a marketer tries to look at a customer\u2019s journey from their point of view. This gives them a good understanding of the process and how they should frame the marketing strategy.<\/p>\r\n\r\n\r\n\r\n<div id=\"head3\" class=\"cta_tab\"><h2>What is the best way of understanding the customer journey?<\/h2><\/div>\r\n\r\n\r\n\r\n<div class=\"tenor-gif-embed\" data-postid=\"15735958\" data-share-method=\"host\" data-width=\"100%\" data-aspect-ratio=\"1.7913669064748199\"><a href=\"https:\/\/tenor.com\/view\/ithink-that-the-best-way-to-do-it-thats-the-best-way-easiest-way-best-way-its-jack-cole-gif-15735958\">IThink That The Best Way To Do It Thats The Best Way GIF<\/a> from <a href=\"https:\/\/tenor.com\/search\/ithinkthatthebestwaytodoit-gifs\">Ithinkthatthebestwaytodoit GIFs<\/a><\/div><script type=\"text\/javascript\" async=\"\" src=\"https:\/\/tenor.com\/embed.js\"><\/script>\r\n\r\n\r\n\r\n<p><strong>\u201cTalk to your customers\u201d \u2014 Karthik Subramanian<\/strong><\/p>\r\n\r\n\r\n\r\n<p>&nbsp;Yes, that is it. That\u2019s all you have to do to understand the customer journey. There are no magic formulas or secret ingredients that will give you success overnight. Talking to your customers will help you to reverse engineer from customer\u2019s behavior to learn more about the customer journey.<br><br>A marketer can start an interaction with a prospect right from the start. Like when they reach out on chat or email to enquire about the product. Besides, a marketer can ramp up their efforts of studying more about customer behavior by running surveys. To encourage customers for filling these surveys, they can offer a minimal reward.<br><br>Simplicity is the key here. Using practical methods can help anyone to gain a lot of insights about customer journey.<\/p>\r\n\r\n\r\n\r\n<div id=\"head4\" class=\"cta_tab\"><h2>How to figure out what videos will work at different stages of the buyer&#8217;s journey?<\/h2><\/div>\r\n\r\n\r\n\r\n<div class=\"tenor-gif-embed\" data-postid=\"20242381\" data-share-method=\"host\" data-width=\"100%\" data-aspect-ratio=\"2.016194331983806\"><a href=\"https:\/\/tenor.com\/view\/figure-it-out-figuring-it-out-thinking-calculating-calculate-gif-20242381\">Figure It Out Figuring It Out GIF<\/a> from <a href=\"https:\/\/tenor.com\/search\/figureitout-gifs\">Figureitout GIFs<\/a><\/div><script type=\"text\/javascript\" async=\"\" src=\"https:\/\/tenor.com\/embed.js\"><\/script>\r\n\r\n\r\n\r\n<p>At every stage of the buyer journey, a customer has different requirements. The videos can be aligned with these requirements to make it relevant for the customers. Getting your videos right is like holding the hands of your customers and leading them to the destination. Here are some examples of different type of videos you can create at different stages &#8211;&nbsp;<\/p>\r\n\r\n\r\n\r\n<p><strong>Brand awareness stage: <\/strong>Here your customer is only trying to learn more about your brand. So telling your customer about the product, and its features is probably not a very good idea here. Instead, a video showing the brand value, mission, vision and what problem you\u2019re trying to solve will work better at this stage.&nbsp;&nbsp;<\/p>\r\n\r\n\r\n\r\n<p><strong>Evaluation stage: <\/strong>This is the stage where you can go a step further and give your customers a complete picture of your product. A customer at this stage is evaluating everything and learning about the product. By creating a video, you\u2019re serving them everything they need and making their job easier.<\/p>\r\n\r\n\r\n\r\n<p><strong>Decision stage: <\/strong>If they have gone through your above two videos, then most likely they\u2019re comparing your product with your competitors. Your prospective customers are looking for subtle signs on the basis of which they can give a score to the products. A <strong><a href=\"https:\/\/www.vmaker.com\/blog\/how-to-get-video-testimonials-from-your-customers\/\" data-type=\"URL\" data-id=\"https:\/\/www.vmaker.com\/blog\/how-to-get-video-testimonials-from-your-customers\/\">customer testimonial video<\/a> <\/strong>can be very effective at this stage. Additionally, videos on case studies, success stories, etc. will help you establish trust and credibility on you over your competition.\u00a0<\/p>\r\n\r\n\r\n\r\n<div id=\"head5\" class=\"cta_tab\"><h2>How to choose the right video format?<\/h2><\/div>\r\n\r\n\r\n\r\n<div class=\"tenor-gif-embed\" data-postid=\"16108754\" data-share-method=\"host\" data-width=\"100%\" data-aspect-ratio=\"1.0\"><a href=\"https:\/\/tenor.com\/view\/baby-confused-cute-hard-to-choose-gif-16108754\">Baby Confused GIF<\/a> from <a href=\"https:\/\/tenor.com\/search\/baby-gifs\">Baby GIFs<\/a><\/div><script type=\"text\/javascript\" async=\"\" src=\"https:\/\/tenor.com\/embed.js\"><\/script>\r\n\r\n\r\n\r\n<p>Videos have evolved along with marketing. There are so many ways by which you can create videos, and each one of it can have a different impact on your customers. So after you have an understanding of what videos will work at different stages, it\u2019s a great idea to decide what type of video will be the right fit for your business. This is necessary because video production costs money and other resources. Taking a wrong decision here can put tremendous pressure on your marketing activities thereby halting other operations.<br><br>Let\u2019s take a look at the four most common types of videos created by businesses for marketing purpose <\/p>\r\n\r\n\r\n\r\n<div id=\"head6\" class=\"cta_tab\"><h2>Four most commonly created marketing videos<\/h2><\/div>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Real-time videos<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>These videos are not very budget-friendly because there are high production costs involved. Being real-time in nature, there is no editing and your customers are looking at raw footage. To get it right at the first attempt you need to ensure that every piece of equipment is at the right place, and all other factors like lighting has also been taken care of. In spite of being expensive, real-time videos can be very effective. The amount of value that they can create is tremendous. The customer watching a real-time video will know that there is no filter involved, and whatever they\u2019re looking at is real.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Interview videos<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>In interview videos, you invite people to ask questions, and gather their thoughts on different subjects. These videos can help you to establish brand credibility. You can invite prominent personalities, but that will require you to shell out some budget, or you might have to get a back-up from your own brand presence.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Animation videos<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>Animated videos has gained popularity over the years. With tools like <a href=\"https:\/\/www.animaker.com\/\"><strong>Animaker<\/strong><\/a>, you can create videos without spending a heavy budget on recruiting an agency. With the help of these DIY tools, you can create animated videos to tell a story or even explain a process. These videos are light-hearted which makes it more engaging for the customers to watch.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Screen recording videos<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>Over the years, companies have realized their dependence on videos for improving their marketing reach. However, as the demand increased, so did the new ways of creating videos. One such technique that has been spreading amongst companies very fast is screen recording videos. <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.vmaker.com\/screen-recorder\" target=\"_blank\">Screen recording videos<\/a><\/strong> are not only used for marketing, but also for sales follow-up, internal communication, and <a href=\"https:\/\/www.vmaker.com\/blog\/customer-support-over-videos\/\" data-type=\"URL\" data-id=\"https:\/\/www.vmaker.com\/blog\/customer-support-over-videos\/\">customer support<\/a>. Screen and webcam records are finding their way in multiple functions of business today with their luxury of easy production and cost.\u00a0<br><br><strong>Further Read: <\/strong><a href=\"https:\/\/www.vmaker.com\/blog\/increase-feature-adoption-with-explainer-videos\/\"><strong>How to Increase Feature Adoption with Explainer Videos<\/strong><\/a><\/p>\r\n\r\n\r\n\r\n<div id=\"head7\" class=\"cta_tab\"><h2>How to blend videos to the current marketing activities?<\/h2><\/div>\r\n\r\n\r\n\r\n<div class=\"tenor-gif-embed\" data-postid=\"4841810\" data-share-method=\"host\" data-width=\"100%\" data-aspect-ratio=\"1.3387096774193548\"><a href=\"https:\/\/tenor.com\/view\/the-simpsons-homer-bush-disappear-awkward-gif-4841810\">The Simpsons Homer GIF<\/a> from <a href=\"https:\/\/tenor.com\/search\/thesimpsons-gifs\">Thesimpsons GIFs<\/a><\/div><script type=\"text\/javascript\" async=\"\" src=\"https:\/\/tenor.com\/embed.js\"><\/script>\r\n\r\n\r\n\r\n<p>\u201cVideos are just forms of content, so the weightage should be more towards the content idea and next move to the format\u201d \u2014<strong> Karthik Subramanian<\/strong><\/p>\r\n\r\n\r\n\r\n<p>One of the best ways of blending videos in current marketing activities is by creating more number of videos in a shorter format. Considering the low attention span of the customers, simple 90-second videos can help you get the job done.<br><br>Once you have the video in place, you can think of repurposing the content. Repurposing will help you to create more videos but by using the same content. For doing this, you don\u2019t need to employ extra resources or spend a lot of time. Use <a href=\"https:\/\/www.the-qrcode-generator.com\/\" rel=\"noopener\" target=\"_blank\">The QR Code Generator<\/a>, you can create QR Codes for your videos, allowing viewers to quickly access related resources, special promotions, or additional content with a simple scan. Additionally, integrating a QR Code with <a href=\"https:\/\/www.uniqode.com\/qr-code-generator\" rel=\"noopener\" target=\"_blank\">Uniqode\u2019s QR code generator<\/a> into your videos can further engage your audience by providing quick access to related resources or promotions.<\/p>\r\n\r\n\r\n\r\n<div id=\"head8\" class=\"cta_tab\"><h2>What lies ahead for video marketing?<\/h2><\/div>\r\n\r\n\r\n\r\n<div class=\"tenor-gif-embed\" data-postid=\"18458632\" data-share-method=\"host\" data-width=\"100%\" data-aspect-ratio=\"1.0\"><a href=\"https:\/\/tenor.com\/view\/what-lies-ahead-raynday-gaming-evdog805-what-will-happen-whats-in-the-future-gif-18458632\">What Lies Ahead Raynday Gaming GIF<\/a> from <a href=\"https:\/\/tenor.com\/search\/whatliesahead-gifs\">Whatliesahead GIFs<\/a><\/div><script type=\"text\/javascript\" async=\"\" src=\"https:\/\/tenor.com\/embed.js\"><\/script>\r\n\r\n\r\n\r\n<p>The future of videos is going to be about quantity more than quality. People are so used to watching videos on their mobile devices that they will remain hooked to it for a long time. Along with this, the attention span is also shortening, so they will be more interested in your content than the quality.<br><br>Karthik shared a great message with us when we asked him this question. We will use his quote to answer this question, and also summarize this blog <\/p>\r\n\r\n\r\n\r\n<p>\u201cKeep producing as many videos as possible, and try to be more creative with your approach to be more successful. Keep it short, keep it simple and most importantly keep your audience in mind. Personalize your videos for the different stages of your buyer&#8217;s journey and ensure they answer the questions the buyer might have in those stages. You will succeed.\u201d<\/p>\r\n\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/accounts.animaker.com\/register\/vmaker\/?trackId=vm1ha2vyiejsb2cgu2lnbnvwienuqq\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"300\" src=\"https:\/\/www.vmaker.com\/blog\/wp-content\/uploads\/2020\/12\/Colorful-Etsy-Banner.png\" alt=\"Buyer's journey blog\" class=\"wp-image-9535\"\/><\/a><\/figure>\r\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Video marketing can be very effective at different stages of the buyer&#8217;s journey. Read this blog to understand how you can start leveraging videos across buyer journey.<\/p>\n<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":36,"featured_media":10184,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[424],"tags":[116,503,507,505,504,506,477,75],"table_tags":[],"_links":{"self":[{"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/posts\/10182"}],"collection":[{"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/comments?post=10182"}],"version-history":[{"count":19,"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/posts\/10182\/revisions"}],"predecessor-version":[{"id":17563,"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/posts\/10182\/revisions\/17563"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/media\/10184"}],"wp:attachment":[{"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/media?parent=10182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/categories?post=10182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/tags?post=10182"},{"taxonomy":"table_tags","embeddable":true,"href":"https:\/\/www.vmaker.com\/blog\/wp-json\/wp\/v2\/table_tags?post=10182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}